rCRM Marketing
FAQ
How does a new user obtain a number to market with?
When a new user registers, they will then see a “Get Number” link on the left sidebar menu and from the dashboard. From here is where they can search on and select a number to assign to their user account. Each new user that registers will get their own unique long code(s)/toll-free number(s). These phone numbers come directly from the SMS providers the platform is linked to. We are connected to the providers via their APIs, so when you search on a number, those numbers are coming from them through the API connection we are making. You also have the ability to add additional numbers to a user account. Many local businesses will add numbers from a few different local area codes they communicate with to create a localized experiences, so their subscribers always receive messages from a number of the same area code.
What countries can I use this app in?
Send text messages to anywhere in the world! We’re connected to over 1,200 mobile carriers globally and 200 countries so your SMS will be delivered wherever your users are. Send messages in whatever language your users speak; our API supports UTF-8. Two-way SMS Text Messaging Send and receive SMS on local numbers in 31 countries: Nexmo: Austria, Australia, Canada, Costa Rica, Denmark, Estonia, Finland, Germany, Hong Kong, Hungary, Ireland, Israel, Lithuania, Malaysia, Mexico, Netherlands, Norway, Poland, Romania, Slovakia, Spain, South Africa, Sweden, Switzerland, United Kingdom, United States Plivo: Austria, Australia, Canada, Estonia, Finland, Germany, Hong Kong, Hungary, Israel, Lithuania, Mexico, Norway, Poland, Sweden, Switzerland, United Kingdom, United States Twilio: Austria, Australia, Belgium, Canada, Denmark, Estonia, Finland, France, Germany, Hong Kong, Hungary, Ireland, Israel, Lithuania, Mexico, Netherlands, Norway, Poland, Puerto Rico, Spain, Sweden, Switzerland, United Kingdom, United States Bandwidth: Canada, United States
Why do I need a Two-way SMS Phone Number?
One of the ways customers join or opt-in to your list is by texting in a keyword to your number. This is also how they can opt-out of receiving future messages from you. Gather feedback from your customers instantly through marketing campaigns, polls, contests, and promotions. Allow customers to text in anything to your number and you can engage them in a 2-way chat. Collect your subscribers’ names, emails and birthdays so you can personalize future text messages, add their email addresses to your email autoresponders, and send them your customized birthday SMS wishes.
Can subscribers opt-out from the list?
Yes, of course. rCRM S-Connect 2.0+ is a permission-based software platform only. If the subscriber no longer wishes to receive SMS, they can text in the word STOP to be removed from the list.
Can I use my existing numbers I already own through my gateway account?
Yes, you can add your pre-existing numbers by contacting support. They will take care of it for you.
When I schedule a message to send immediately, there sometimes seems to be a small delay, why?
That's because, by default, we set your SMS cron job to run every 5 minutes when we do the install. So, depending on when the cron was last kicked off, it could sit in the queue for as long as 5 minutes. For example, if it was last kicked off 2 min ago and then you scheduled your Bulk SMS, it will run in 3 min, so it will sit in your queue for 3 minutes until the job is kicked off again.
What can I do if I am getting a lot of "Undelivered" Messages?
Most gateways will recommend toll-free numbers if blocking becomes an issue as toll-free numbers are intended for A2P traffic and great for business uses like marketing and notifications. When sending to larger lists, it’s always highly recommended to use toll-free numbers. If you are already using toll-free numbers, and still having issues, you will need to contact our support team to check with the SMS gateway you are using as they can provide the proper insight as to what is occurring.